Terms of Use

1. Acceptance of Terms

These Terms of Use ("Terms") govern your access to and use of Client Mitra's website, web application, Android application, iOS application, and related services (the "Service"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy.

If you use the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

2. Description of Service

Client Mitra is a software-as-a-service (SaaS) CRM platform that helps businesses manage clients, leads, follow-ups, bookings, payments, tasks, calendar events, reports, and related workflow tools. Features may vary by subscription plan and may change over time as we improve the Service.

3. Accounts & Responsibilities

• You must provide accurate registration information and keep your credentials secure.
• You are responsible for all activity under your account and workspace, including actions by staff you invite.
• You must promptly notify us of any unauthorized access or security breach related to your account.
• You are solely responsible for the accuracy and legality of data you upload or enter into the Service (including client and lead information).

4. Subscriptions & Billing

Paid plans are billed according to the pricing shown at the time of purchase. On web and Android, payments may be processed through Razorpay or other authorized partners. On iOS, auto-renewable subscriptions are purchased through Apple In-App Purchase. Unless otherwise stated:

• Fees are charged in advance for the selected billing period
• Taxes may apply based on your location
• Plan upgrades, downgrades, and renewals take effect according to the billing cycle shown in your account
• Except where required by law or by Apple's refund policies for App Store purchases, fees are non-refundable once a billing period has started

Free trials, if offered, may convert to a paid plan unless cancelled before the trial ends.

For iOS App Store subscriptions, payment is charged to your Apple ID account at confirmation of purchase. The subscription renews automatically unless canceled at least 24 hours before the end of the current period. You can manage or cancel in your Apple ID account settings. Where Apple's standard EULA applies, see Apple's Licensed Application End User License Agreement.

5. Acceptable Use

You agree not to:

• Use the Service for unlawful, fraudulent, or harmful purposes
• Upload malware, attempt unauthorized access, or disrupt Service infrastructure
• Reverse engineer, scrape, or copy the Service except as permitted by law
• Infringe intellectual property or privacy rights of others
• Resell, sublicense, or provide the Service to third parties without our written consent
• Use the Service to send spam or unsolicited bulk communications

6. Intellectual Property

Client Mitra and its licensors own all rights, title, and interest in the Service, including software, branding, design, and documentation. You retain ownership of the content and business data you submit. By submitting content, you grant us a limited license to host, process, and display it solely to operate the Service for you.

7. Confidentiality

We treat your business data as confidential and will not disclose it to third parties except as needed to provide the Service, comply with law, or with your instruction. You agree not to disclose non-public information about our Service, pricing negotiations, or security practices.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLIENT MITRA AND ITS AFFILIATES, OFFICERS, AND EMPLOYEES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless Client Mitra from claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your content, or your violation of these Terms or applicable law.

11. Termination

You may stop using the Service and request account closure at any time. We may suspend or terminate access if you breach these Terms, fail to pay fees, or if continued use creates risk to the Service or other users. Upon termination, your right to use the Service ends. Provisions that by nature should survive (including intellectual property, disclaimers, liability limits, and governing law) will survive termination.

12. Changes to the Service or Terms

We may modify the Service or these Terms from time to time. Material changes will be posted on this page with an updated effective date. Continued use after changes take effect constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of India. Courts in India shall have exclusive jurisdiction over disputes arising from these Terms or the Service, subject to any mandatory consumer protections that may apply.

14. Contact

Questions about these Terms can be sent to:

Client Mitra
Email: contact@clientmitra.in
Helpline (Call / WhatsApp): +91 79901 36200
WhatsApp: +91 79901 36200
Website: clientmitra.in