Privacy Policy

1. Introduction

Client Mitra ("Client Mitra," "we," "us," or "our") provides a cloud-based client relationship management (CRM) platform for businesses. This Privacy Policy explains how we collect, use, store, share, and protect information when you use our website, web application, Android application, iOS application, and related services (collectively, the "Service").

By using the Service, you agree to the practices described in this Policy and our Terms of Use. If you do not agree, please do not use the Service.

2. Information We Collect

We may collect the following categories of information:

• Account information: name, email address, phone number, password (hashed), business or studio name, role, and authentication identifiers (including Google Sign-In and Sign in with Apple where available).
• Business data you enter: client and lead records, booking details, payment notes, tasks, follow-ups, calendar entries, staff details, and related CRM content.
• Billing information: subscription plan, payment status, and transaction references processed by our payment partners. On web and Android this may include Razorpay; on iOS, paid subscriptions are processed by Apple through In-App Purchase. We do not store full card or UPI credentials on our servers.
• Usage and device data: IP address, browser type, device identifiers, app version, crash logs, and approximate activity timestamps.
• Communications: messages you send to support, demo requests, and feedback.

3. How We Use Information

We use collected information to:

• Provide, operate, and improve the Service
• Authenticate users and manage accounts and workspaces
• Process subscriptions and send billing-related notices
• Respond to support requests and communicate service updates
• Monitor performance, security, and abuse prevention
• Comply with legal obligations and enforce our Terms

We do not sell your personal information.

4. Third-Party Services

We use trusted third-party providers to operate the Service, which may process data on our behalf:

• Firebase — authentication, analytics, crash reporting, and related infrastructure
• Google — Google Sign-In
• Apple — Sign in with Apple and App Store In-App Purchase billing on iOS
• Razorpay — payment and subscription processing on web and Android
• Hosting, email delivery, and database providers required to run the Service

These providers process information under their own privacy policies and contractual obligations to us.

5. iOS App & App Store Subscriptions

When you use the Client Mitra iOS app, Apple may process account, device, and purchase information in connection with Sign in with Apple and auto-renewable subscriptions (such as Business Pro Yearly). Payment method details for App Store purchases are handled by Apple; we receive purchase status and related transaction identifiers needed to unlock your plan.

You can manage or cancel an App Store subscription in your Apple ID settings. Our Terms of Use and, where applicable, Apple's Licensed Application End User License Agreement also apply.

6. Data Storage & Security

We store data on secure cloud infrastructure and use reasonable administrative, technical, and organizational measures to protect it, including encryption in transit (HTTPS), access controls, and authentication safeguards. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

7. Data Retention

We retain account and business data for as long as your account is active or as needed to provide the Service. We may retain limited records after account closure where required for legal, tax, dispute-resolution, or security purposes. You may request deletion of your account data as described below.

8. Your Rights

Subject to applicable law, you may request to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Delete your account and associated personal data
• Export certain business data you have entered
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at contact@clientmitra.in, call/WhatsApp +91 79901 36200, or use our account & data deletion request page. We may need to verify your identity before fulfilling a request.

9. Children's Privacy

The Service is intended for business use by adults. We do not knowingly collect personal information from children under 13 (or under 16 where a higher age applies). If you believe a child has provided us personal data, contact us and we will take appropriate steps to delete it.

10. Mobile Apps & Permissions

Our Android and iOS applications may use network access and related permissions to load the Service, authenticate users, and deliver notifications. Data handled in the apps is subject to this Privacy Policy in the same way as our web Service.

11. International Transfers

Your information may be processed in India or other countries where we or our service providers operate. By using the Service, you acknowledge that your information may be transferred to and processed in such locations.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date. Continued use of the Service after changes become effective constitutes acceptance of the updated Policy.

13. Contact Us

For privacy questions or requests, contact:

Client Mitra
Email: contact@clientmitra.in
Helpline (Call / WhatsApp): +91 79901 36200
WhatsApp: +91 79901 36200
Website: clientmitra.in